Mobile app01
Host
Dashboard, inbox, properties, tasks, review protection, team settings
SuperHost Program
The human touch that makes every stay unforgettable
SuperHosts are the hospitality experts behind SuperNest. When AI reaches its limits, you step in with the local knowledge and personal care that turns good stays into great ones.
Premium by default
Built around every role
Connected from end to end
V2 for operators
SuperHosts and operators get coverage, escalation, prediction, certification, and recovery queues.
Live Ops Map, Concierge coverage, approval escalation, quality triage, partner fallback, and provider outage workflows keep work owned.
Prediction Queue and Certification expose readiness, Quality Certified badge state, compliance, incident, SLA, and network eligibility signals before guests feel them.
Every queue needs filters, search, empty/loading/error states, audit history, permission gates, and recovery actions.
Availability and claim guardrails
Availability, geofencing, and direct booking controls depend on connected calendar, channel manager, payment, and market configuration.
Managed service, AI assistance, revenue recommendations, compliance workflows, partner bookings, and certification remain human-reviewed operational workflows, not guarantees of revenue, legal compliance, provider success, or uninterrupted service.
AI supports the routine, you deliver the magic
SuperNest routes routine questions through AI guardrails and hands off complex, emotional, or policy-sensitive requests with context.
- AI pre-qualifies and summarizes every escalation
- Full conversation context preserved in the handoff
- Suggested responses to speed up your workflow
- SLA tracking keeps response status visible
SuperHost queue · mobile
Built-in workflows for service recovery
When something goes wrong, your job is to make it right. SuperNest gives you the tools to act fast with full audit logging.
- Review-Risk Workflow with recovery checklist
- Coverage Queue captures escalations against SLA windows
- Completion proof attached to every resolution
- Audit log for every recovery action
Review-Risk Workflow
Routed stays surface in the SuperHost queue with AI summary, owner, and SLA.
- AI summary and suggested response
- Coverage Queue assignment with SLA timer
- Completion proof attached at resolution
Performance you can see
Track response times, resolution outcomes, and guest satisfaction across the stays you cover.
- Coverage Windows summary
- Payout Terms reviewed during onboarding
- Response state vs. SLA timer
- Recovery actions and outcomes
- Eligibility metrics for tier progression
Role-aware mobile app
The same SuperNest app opens in the correct mode for each person attached to the stay.
Mobile app02
Guest
Stay hub, arrival guide, chat, requests, local discovery, checkout
Mobile app03
Cleaner
Schedule, assigned tasks, checklist detail, photo proof, escalation
Ops console04
Operator
Admin console, trust queues, analytics, bulk actions, AI controls
| Role | Access | Surface |
|---|---|---|
| Host | Dashboard, inbox, properties, tasks, review protection, team settings | Mobile app |
| Guest | Stay hub, arrival guide, chat, requests, local discovery, checkout | Mobile app |
| Cleaner | Schedule, assigned tasks, checklist detail, photo proof, escalation | Mobile app |
| Operator | Admin console, trust queues, analytics, bulk actions, AI controls | Ops console |
| Companion | Guest stay access scoped to the invited trip | Mobile app |
| Superhost | Guest experience support, escalations, network standards | Mobile and ops |
FAQ
SuperHost FAQ
Common questions about the SuperNest SuperHost program.
SuperHost
Join the SuperHost program.
Bring local knowledge and personal care to every escalated stay.
Free to start · No credit card · Unsubscribe any time