Mobile app

One app. The right mode for every role.

Guests, hosts, cleaners, and multi-role teams land in the flow they need, from invite code to role switching.

Download appExplore role access
Guest stay hub — Ocean Loft pre-arrival

Guest · stay hub

Guest concierge — AI chat for the stay

Guest · concierge

Guest requests — late checkout, extra items, check-in tweaks

Guest · requests

Guest explore — neighbourhood picks for the stay

Guest · explore

Host command center — today across every property

Host · today

Host inbox — guest, cleaner, and ops threads

Host · inbox

Host properties — portfolio at a glance

Host · properties

Host tasks — turnovers, repairs, and arrival prep

Host · tasks

Cleaner tasks — turnover with photo proof

Cleaner · turnover

Cleaner schedule — week-at-a-glance with arrivals

Cleaner · schedule

V2 mobile flows

Trip Copilot, Guest Passport, Network Discovery, Workforce OS, and owner approvals land in the same role-aware app.

Guests get itinerary planning, booking approval states, passport preferences, privacy controls, direct rebooking, and Quality Certified badge discovery.

Hosts and owners get Concierge Mode status, owner approvals, readiness, revenue, compliance, Access Vault, Brand Kits, and partner controls.

Cleaners get route views, proof QA, supply restock, paid exceptions, vendor handoffs, and escalation ownership.

Availability and claim guardrails

Availability, geofencing, and direct booking controls depend on connected calendar, channel manager, payment, and market configuration.

Managed service, AI assistance, revenue recommendations, compliance workflows, partner bookings, and certification remain human-reviewed operational workflows, not guarantees of revenue, legal compliance, provider success, or uninterrupted service.

Role-aware mobile app

The same SuperNest app opens in the correct mode for each person attached to the stay.

Mobile app01

Host

Dashboard, inbox, properties, tasks, review protection, team settings

Mobile app02

Guest

Stay hub, arrival guide, chat, requests, local discovery, checkout

Mobile app03

Cleaner

Schedule, assigned tasks, checklist detail, photo proof, escalation

Ops console04

Operator

Admin console, trust queues, analytics, bulk actions, AI controls

Guest stay hub — Ocean Loft pre-arrival
RoleAccessSurface
HostDashboard, inbox, properties, tasks, review protection, team settingsMobile app
GuestStay hub, arrival guide, chat, requests, local discovery, checkoutMobile app
CleanerSchedule, assigned tasks, checklist detail, photo proof, escalationMobile app
OperatorAdmin console, trust queues, analytics, bulk actions, AI controlsOps console
CompanionGuest stay access scoped to the invited tripMobile app
SuperhostGuest experience support, escalations, network standardsMobile and ops
Cleaner mode

Cleaner teams get schedules, checklists, proof, and escalation without the noise.

Tasks, schedule, and profile stay focused on the field workflow, with local progress, photo proof, captions, retries, and issue escalation built in.

Cleaner workflow

Turnovers, traced. Proof, attached.

  1. 01The task opens with property, arrival time, and checklist scope.
  2. 02Each step saves as the cleaner works, even before final submit.
  3. 03Photos attach to proof with captions, thumbnails, retry, and remove.
  4. 04Blocked items escalate with the task context already attached.
  5. 05Profile keeps assignments, stats, notifications, and sign-out close.
Cleaner tasks — turnover with photo proof
Invite → download handoff

From a sent invite to a stay-loaded app, in four well-named steps.

  1. 01 · Invite issued

    Host or ops creates the invite; booking context travels with it.

  2. 02 · Code lands

    Guest receives the code via email, SMS, or QR — never as a screenshot of a screenshot.

  3. 03 · App opens

    Deep link opens the app first, with store and waitlist as honest fallbacks.

  4. 04 · Stay context

    The invite hydrates the stay hub — no rebooking, no re-entry, no second screen.