Mobile app01
Host
Dashboard, inbox, properties, tasks, review protection, team settings
Guest App
A stay app guests actually want to open
From invite to checkout, guests get a polished stay hub with arrival details, house guide, AI concierge, requests, local picks, voice notes, and host support.
Premium by default
Built around every role
Connected from end to end
Phase-aware stay hub
The home screen adapts to where guests are in their stay. Pre-arrival shows arrival essentials. In-stay shows explore and requests. Departure shows checkout instructions.
- Contextual content based on stay phase
- Check-in status based on the stay record
- Quick access for Wi-Fi details, access instructions, guide, and chat
- Next Best Action suggestions, drafted from property guide content
In-app chat with voice notes
Guests can text or send voice notes to the AI concierge or a human SuperHost. Stay context, AI summaries, and review-risk signals stay attached to the thread.
- Voice notes with audio preview
- Stay signals surface sentiment for the responder
- AI assists with routine questions; humans handle the rest
- One thread shared by guest, AI, and host
Local discovery, curated by the host
A places module surfaces host picks and nearby essentials. Places are filtered by stay phase and host curation, with quiet states when nothing is configured.
- Host pick badges on curated places
- Guest-ready filters for arrival, in-stay, and departure
- Quiet empty state when a host has not curated places yet
- Configured partner offers can appear inline when active
Service requests with status
Guests can submit requests directly. Each request becomes a task in the host's workflow with state, assignee, and confirmation back to the guest.
- Quoted price visible before checkout for paid requests
- Status updates flow back into the same conversation
- Refund flows respect host policy and service recovery rules
- Free recovery and goodwill options remain available
Role handoff
From invite code to the right mode, in seconds.
Invite → download handoff
From a sent invite to a stay-loaded app, in four well-named steps.
- 01 · Invite issued
Host or ops creates the invite; booking context travels with it.
- 02 · Code lands
Guest receives the code via email, SMS, or QR — never as a screenshot of a screenshot.
- 03 · App opens
Deep link opens the app first, with store and waitlist as honest fallbacks.
- 04 · Stay context
The invite hydrates the stay hub — no rebooking, no re-entry, no second screen.
Role-aware mobile app
The same SuperNest app opens in the correct mode for each person attached to the stay.
Mobile app02
Guest
Stay hub, arrival guide, chat, requests, local discovery, checkout
Mobile app03
Cleaner
Schedule, assigned tasks, checklist detail, photo proof, escalation
Ops console04
Operator
Admin console, trust queues, analytics, bulk actions, AI controls
Product surfaces
One experience, four operating roles.
Guest, host, cleaner, and operations views share the same stay context — so every request, task, proof item, and escalation stays connected on its way through the team.
Guest mobile
Stay card, arrival essentials, smart entry, AI concierge — every detail of the trip in one card.
Host mobile
Inbox at a glance, occupancy, earnings, and an AI-drafted reply on every thread you haven’t opened yet.
Cleaner mobile
A turnover checklist with photo proof, next-arrival context, and escalations attached to the stay.
Operations · today
Risk queue visible
Risk visible
Turnovers tracked
Tracked
Proof required
Required
Stays on the boardsWorkflow states
- Guest requestRouted
- Cleaner proofReview
- Owner approvalWaiting
Ops console
Stay boards, trust queues, analytics, and bulk admin actions for the team behind every property.
Guest experience
Run every arrival beautifully.
Bring guest access, AI assistance, and host visibility into one polished stay app.