Two ways to use SuperNest. One brand.
Owners who want hands-off hosting use Concierge — we run the day-to-day, you keep the keys. Hosts, superhosts, and managers running their own operations use Platform — the AI and ops console underneath their work, so they can run more listings with less overhead.
Packages need to explain which modules are software, managed service, partner fulfilled, AI assisted, or enterprise governed.
Concierge packages should map to owner approvals, managed-service coverage, weekly digests, service timelines, and operator escalation.
Platform tiers should map to Trip Copilot, Guest Passport, Quality Graph, Revenue Lab, Compliance, Access Vault, Partner Marketplace, Workforce OS, Brand Kits, and Network Discovery.
Developer Platform and Enterprise/API packaging should disclose scoped APIs, webhooks, replayable delivery logs, exports, sandbox, rate limits, and support controls.
Availability and claim guardrails
Availability, geofencing, and direct booking controls depend on connected calendar, channel manager, payment, and market configuration.
Managed service, AI assistance, revenue recommendations, compliance workflows, partner bookings, and certification remain human-reviewed operational workflows, not guarantees of revenue, legal compliance, provider success, or uninterrupted service.
Concierge — we run the day-to-day.
Hand over the operating work to SuperNest. Our AI concierge handles guest messaging, recommendations, reservations, cleaner coordination, and review protection. You keep the keys and the upside; we do the hosting.
For one owned property. We host on your behalf, 24/7.
Flat fee — predictable for owners who want hands-off hosting.
- 1 property, fully managed
- AI concierge — 24/7 guest messaging in your voice
- Booking-aware recommendations (dining, activities, transit)
- Reservation-on-your-behalf for restaurants and experiences
- Cleaner scheduling, dispatch, and photo-proof review
- Review protection + risk routing to a human ops desk
- Owner dashboard with earnings, occupancy, and live signals
- Monthly owner brief + revenue review
For owners with 2–10 properties. AI runs each stay; you keep the keys.
Volume-tier flat pricing — ideal for owners with multiple listings.
- 2–10 properties, fully managed
- Everything in Concierge Solo, plus:
- Cross-property cleaner pool + smart scheduling
- Multi-listing pricing optimization (PriceLabs integrated)
- Quarterly portfolio review with a real human concierge
- Priority response — under 5 minutes guest-side
- Direct booking site for your portfolio
- Owner reporting tuned for tax + accountant handoff
For premium homes earning $80k+/yr. White-glove, AI + senior concierge.
White-glove for premium homes — AI plus a senior human concierge.
- $80k+/yr revenue listings
- Everything in Concierge Portfolio, plus:
- Dedicated senior human concierge backing the AI
- Live-call escalations for ultra-premium guests
- Bespoke welcome experiences + booked itineraries
- Insurance + damage-waiver coordination
- Annual property audit + improvement plan
- Custom guest CRM and re-stay nurture
Platform — your operation, powered by SuperNest.
You already love hosting. SuperNest is the operating layer underneath — guest app, host app, cleaner app, AI assist, and an ops console — so you can run more listings with less overhead and ship AI-grade service your owners notice.
Perfect for new hosts with one property.
- 1 property
- Guest stay app + invite handoff
- Local QR generation
- AI concierge — 50 messages / month
- Message automation (3 templates)
- House guide builder
- Email support
For serious hosts with up to four properties.
- Up to 4 properties
- Everything in Starter, plus:
- Unlimited AI concierge
- AI drafts surfaced for review before guest replies
- Guest Passport preferences
- Trip Copilot request tracking
- Voice notes + sentiment routing
- Cleaner app with item-level checklists
- Photo proof gallery + retries
- Review protection & risk scoring
- House guide automation
- Priority email support
For small managers running 5–20 listings.
- Up to 20 properties
- Everything in Host, plus:
- Host dashboard with analytics & inbox
- Task center + turnover schedules
- Local discovery engine + host picks
- Multi-user (up to 5 team seats)
- Channel sync — Airbnb, VRBO, Booking.com, Hostex
- Unlimited automation templates
- Volume discounts at 10+ and 20+ listings
- Priority chat & email support
For property managers and agencies, 20–200 listings.
+ $199/mo platform fee
- Unlimited properties
- Everything in Pro, plus:
- Full ops console + admin sandbox
- Live Ops Map, Quality Graph, and Revenue Lab
- Compliance Center, Access Vault, and Brand Kits
- Partner Marketplace and Network Discovery
- Workforce OS routes, exceptions, and vendor handoffs
- Trust queues, bulk actions, AI management
- Multi-user (unlimited seats) + role separation
- Audit logs + SLA workflows
- Developer Platform: API access, webhooks, exports
- Volume discount $29/listing at 50+, $24 at 100+
- White-glove onboarding
- Dedicated success manager from 50 listings
Compare plans in detail
| Feature | Starter | Pro | Operator |
|---|---|---|---|
| Properties | 1 | Up to 10 | Unlimited |
| Role-aware mobile app | |||
| Guest stay app | |||
| Host dashboard | |||
| Invite/download handoff | |||
| Local QR generation | |||
| AI concierge messages | 50/mo | Unlimited | Unlimited |
| Voice notes in chat | — | ||
| Message automation | 3 templates | Unlimited | Unlimited |
| Task center | — | ||
| Cleaner app | — | ||
| Cleaner schedules | — | ||
| Item-level checklists | — | ||
| Photo proof gallery | — | ||
| Issue escalation | — | ||
| Team roles | 1 member | 5 members | Unlimited |
| Review protection | — | ||
| Local discovery engine | — | ||
| Trip Copilot | — | Guest requests | |
| Guest Passport | — | Preferences | |
| Ops console | — | Core views | Full console |
| Data tables, filters, sorting | — | Core | |
| Bulk actions and trust queues | — | — | |
| Admin demo-mode sandbox | — | — | |
| Concierge Mode and owner approvals | — | — | Managed-service controls |
| Quality Graph | — | Readiness cues | Prediction + certification |
| Revenue Lab | — | — | |
| Compliance Center | — | — | |
| Access Vault | — | — | |
| Partner Marketplace | — | — | |
| Workforce OS | — | Cleaner schedules | Routes + exceptions |
| Brand Kits | — | — | |
| Network Discovery | — | — | |
| Developer Platform | — | — | API + webhooks + exports |
| Analytics dashboard | Basic | Full | Full console |
| SuperHost program | — | — | |
| Network badge | — | — | |
| Support | Priority email | Dedicated manager |
Pricing FAQ
Common questions about SuperNest pricing and billing.
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