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Everything you need to know about SuperNest pricing plans, billing cycles, and how to manage your subscription.
## Available plans
SuperNest offers three plans:
Pro starts with a 14-day trial through secure Stripe checkout. Billing begins after the trial unless you cancel or move back to the free Starter plan.
You can switch between monthly and annual billing at any time from your account settings.
Cancel anytime from Settings > Billing. No cancellation fees. Your data is retained for 30 days after cancellation in case you want to reactivate.
Hosts can configure optional paid requests such as early check-in, late checkout, and extra items. Guests see the quoted price before checkout. If a paid request is not available, requires host approval, or is suppressed because there is an active service issue, the app will show the non-paid support path instead.
Refunds can be requested from the relevant guest request or support conversation. Refund eligibility depends on the request status, whether the request was fulfilled, the payment provider state, and any host-specific refund policy shown at checkout.
We accept Visa, Mastercard, American Express, and Discover. Enterprise plans can be invoiced with net-30 terms.
Contact billing@supernest.com for any billing questions or to request an Enterprise quote.